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CITADEL is focused on transforming the public sector to make more efficient, inclusive and citizen-centric public services that identify/capture new or unsatisfied needs more quickly and satisfy them more effectively and in an inclusive way, providing also guidelines and features to support new processes.

CITADEL is based on Hirschman [1] and Rokkan [2] models, hugely influential across the social sciences, as the schemes to face the challenge of knowing how engaged members in an organization are; how likely they are to remain members; when they might cease to be a member; and why they have not yet become members.

To achieve its objectives, the CITADEL ecosystem will combine and promote a set of technologies (e.g., semantics, mobile, analytics, sentiment analysis, open linked data) to both empower PA to improve its offering and the engagement of citizens and other subjects (i.e., the private sector), as well as foster cooperation among the PA and the users of its services.

[1]Albert O. Hirschman. 1970. Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States. Cambridge, MA: Harvard University Press. ISBN 0-674-27660-4.

[2]Stein Rokkan. 1974. Entries, voices, exits: Towards a possible generalization of the Hirschman Model. Social Science Information. 13 39-53.